As you stay longer and older in your job, “will you continue be an asset”? Or “liability”? As you get older you will eventually become less productive and too expensive to maintain by the company.

Most companies think that the older employees are more costly and less productive, while the younger, new employee cost cheaper and more productive. No matter how much you have helped and contributed to the company in the past, business always dictate to hire the younger, less costly, more… Continue

MUMBAI, INDIA: The Everest Research Institute, a provider in independent and objective strategic intelligence, analysis, and actionable insight for leading corporations, announced on Thursday that out of the $35-37 billion offshore BPO market in 2008, India remained the leading offshore destination with 35 per cent market share.



With a size barely 1/10th of India, the Philippines represented a healthy 15 per cent of the offshore BPO market and has emerged as a key destination for… Continue

It’s no real secret that Call Centers have been taking off in the Philippines at an amazing rate. It is also well known that many companies have shifted their growth from, or are in the process of shutting down Call Centers in India in favor of Call Centers based in Manila and Cebu in the Philippines.



One key reason that Philippines based call centers do so well is that the call center agents have such a neutral accent. Many of us have been on the phone with a call center agent in… Continue